Mon - Fri: 07:50 - 16:50
14 Steven Drive
+263 8688002260/+263 (242) 486781-5
146A Herbert Chitepo & 13th Avenue
Bulawayo +263 292 71199 / 08677004341
Deliver the best omnichannel customer service. At STC we offer one platform with everything you need to serve customers and grow your business.
Experience the power of efficiency with Freshdesk
Freshdesk is built to make customer engagement accessible to businesses of all sizes, so you can deliver an effortless customer experience at scale without the cost and complexity of legacy software. It allows you to engage customers across every touchpoint with a 360-degree view of the customer—across e-mail, phone, chat, social media, and more. You can also automate and streamline complex workflows and answer customer queries with no-code bots for faster resolutions and happier customers. Our aim is to make it easy for your customers to reach you!
Ticketing Made Easy
Ensure that multiple agents don’t wind up working on the same ticket by accident.
Discuss specific parts of tickets with experts from across your company to figure out the best solutions.
Omni Channel Communication
Convert support emails into trackable tickets in your helpdesk that you can manage and resolve.
Filed Service Management
Create service tasks for tickets that need a field team response and track its status to completion.
Automatically assign tickets to agents and groups based on keywords, requester or properties.
Self Service Customer Portal
Show helpful solutions based on where your customers are — on your website, mobile app, or even chat!
Understand how different agents and groups are performing based on various helpdesk metrics.